A reflective interview that helps HR, managers and employees choose between two dispute routes by focusing on the core distinction: one process is mainly about resolving legal exposure and formal exit arrangements, while the other is about restoring communication where people still need to work together. The conversation stays at general-information level, explores when each route fits, and closes on practical triage and timing cautions.

Based on Acas Conciliation vs Workplace Mediation: Choosing the Right Route.